01 | Change of Mind or Fit Preference
Please review the product details and size guide carefully before placing your order. We do not accept returns or exchanges simply because you have changed your mind or prefer a different size, fit, colour or design, especially once an item has been worn, washed, used, or had its tags removed. Your rights under applicable consumer protection laws remain unaffected.
02 | Defective Products or Order Errors
If your order arrives damaged or defective, or you receive an item different from the one you ordered, please contact WOLV within 24 hours of delivery. Include clear photos of the product and packaging, along with your order number, so we can review the issue and determine the appropriate solution.
Email: Wolv7ae@gmail.com
WhatsApp: +971 54 990 9904
03 | Review and Resolution
After reviewing your case, we will let you know the appropriate next steps. Depending on the issue and your rights under applicable laws, this may include replacing the product or issuing a refund. Where applicable, we may ask you to return the product in its original condition, with its packaging, tags and accessories.
04 | Refunds and Return Shipping
If a refund is approved, it will be issued to the original payment method where possible, or arranged with the customer. Refund processing begins after approval, and the funds may take several business days to arrive, depending on the bank or payment provider.
WOLV will cover return shipping costs when a confirmed product defect or an error on our part caused the issue. We will notify you once the refund is approved and processing has begun.
Thank you for choosing WOLV. We look forward to supporting your training with our gym wear and equipment.
I kept the consumer rights clause; UAE consumer protection applies to goods and services, including qualifying e-commerce transactions.